Responsible Gambling at Milky Wins Casino

At Milky Wins we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the tools and measures we provide so you can manage spending, protect your account and seek help if gambling stops being fun.

Our player protection principles

We follow a simple approach: prevent harm, promote safe play and act quickly when concerns arise. We combine automated checks with account controls and customer support to spot risky behaviour early and to offer practical steps that help you stay within limits you set yourself.

Activity-control tools

You can manage your activity from the Account or Responsible Gambling section. Available controls include self-set deposit limits, session time reminders, cooling-off periods and self-exclusion options. These tools are quick to enable and apply across desktop and mobile.

How to set limits

To set a deposit or loss limit go to Account settings - Responsible Gambling, choose daily, weekly or monthly limits and enter the amount you want. Limits take effect immediately or within a short processing time. If you need help setting limits, contact our support team via live chat.

Deposit and loss limits

You can choose sensible deposit limits from small amounts such as £10 up to higher limits if required. Limits are flexible and can be lowered at any time. Loss limits are available to control how much you are prepared to lose over a set period. If you wish to increase a limit there may be a short delay and additional verification for your protection.

Time limits and account breaks

If you want a short pause, use the time-out option for 24 hours, 7 days or longer. You can also request a longer account break of several months. Time-outs prevent logins and deposits until the chosen period ends. For longer-term help, see self-exclusion below.

Self-exclusion

If you need to stop entirely, request self-exclusion through your account or support. Self-exclusion can be for several months or permanently. During self-exclusion your account will be closed and you will not be permitted to open another account while the exclusion is active.

Recognising problem behaviour

Warning signs include spending more than you planned, borrowing to gamble, hiding play from family or feeling distressed about losses. If you or someone you know shows these signs please take action early and use the controls available.

Practical tips to stay in control

Decide a weekly budget and stick to it, use deposit and session limits, take regular breaks, never chase losses and keep gambling as a leisure activity only. Consider blocking software or account limits with your bank if you need extra help.

Professional help and support organisations

If you need specialist advice you can contact organisations such as GamCare and GambleAware or the national gambling helpline for confidential support. These services provide counselling, practical tools and information on treatment options. If you need help activating any safety tool on your account contact our support team who will assist promptly and confidentially.