Terms of Use

This page sets out the terms and conditions that govern your use of the Milky Wins platform. It explains the relationship between us and our users, the basic rules you must follow, and how we handle common operational matters such as account verification, deposits, withdrawals and promotions. Please read these terms before registering or placing any bets; by using our services you accept and agree to comply with them.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login, password or verification codes. We may require proof of identity, address or payment method at any time to process withdrawals or investigate suspicious activity. You must notify us promptly if you suspect unauthorised access to your account. We may suspend or close accounts where fraud, chargebacks, abuse of bonuses or breaches of these terms are suspected.

Verification and limits

We carry out identity and anti-fraud checks in line with our procedures. Withdrawal requests may be delayed until verification is complete. You can set personal deposit and loss limits through your account; we may also impose limits for security or regulatory reasons.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble where you are located. We do not accept accounts from regions where access is restricted by local law or our payment partners. If you register from a restricted jurisdiction we reserve the right to close the account and refund any qualifying balance after necessary checks.

Acceptable platform use

Use the site responsibly and only for lawful activity. You must not attempt to manipulate games, exploit promotions, operate multiple accounts to circumvent limits, or use bots and automated tools. Any attempt to deceive the platform or other customers may result in suspension, forfeiture of winnings and closure of the account.

General bonus and promotion rules

Promotions and bonuses are offered subject to specific campaign terms in addition to these conditions. Wagering requirements, maximum bet limits during bonus play, eligible games and expiry periods will be stated with each offer. We reserve the right to refuse, reclaim or cancel bonus credits where abuse, bonus hunting or irregular play is suspected.

Deposits and withdrawals

Payments can be made using the methods displayed in the cashier. Deposits are usually processed immediately; withdrawals are subject to verification and processing times. We may require proof of identity, source of funds or other documents before releasing funds. Where applicable, withdrawal limits and processing fees from payment providers apply.

Withdrawal checks

All withdrawal requests are reviewed for compliance with these terms. If additional information is required we will contact you. We aim to process valid requests promptly but may delay payments for security checks or to comply with applicable obligations.

Dispute resolution

If you have a dispute please contact our support team so we can investigate. We aim to resolve issues quickly and fairly. If a satisfactory outcome cannot be reached, parties may consider formal dispute processes available under applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be published on the site and notified to registered customers where appropriate. Continued use of the service after changes have been made constitutes acceptance of the updated terms.